Privacy policy

RESI Kfz-Handel UG (haftungsbeschränkt)

Residenzstraße 72–73

13409 Berlin

Germany

RESI operates this website and is responsible for the processing of personal data described here.

Opening the website involves processing connection data needed for its operation, including the IP address, time of access, requested resource and browser information. These data allow the website to be delivered and secured. Any server logs created for this purpose support secure operation and error analysis.

The legal basis is Article 6(1)(f) GDPR. The legitimate interest is to provide a reliable and secure website. Images and font files are delivered with the website.

The price calculator processes your selection in your browser only. Distances and options you enter are not sent to us. You can send a separate towing enquiry using the booking form.

RESI pages do not use analytics or advertising trackers. No external maps or automatic translation services are loaded.

Your chosen language may be stored in the technically necessary KFZ_LOCALE cookie. Existing cookie preferences for this website may remain stored. RESI pages do not set optional analytics or advertising cookies.

You can view or delete cookies in your browser settings. After deleting them, you may need to select your language again.

Telephone: 01521 4916868

We use the contact mailbox info@resikfz.de for email enquiries about RESI. RESI remains the website operator.

When you contact us, we process the contact details and content you provide to handle your enquiry. Article 6(1)(b) GDPR applies to enquiries concerning a contract or steps before a contract. Other enquiries are handled on the basis of our legitimate interest in replying under Article 6(1)(f) GDPR.

Telephone, email and WhatsApp links open the relevant application or external communication service only when you select them. That service’s privacy information also applies to its processing. Please provide only the information needed for your enquiry.

When you submit the form, we store the collection point, destination, preferred date and time, telephone number and any email address you provide in our enquiry system. We use these details to respond, plan the transport and agree on the price. The legal basis is Article 6(1)(b) GDPR for handling your pre-contractual enquiry. No customer account is required.

Personal data is disclosed only where necessary to handle an enquiry or perform a contract, where required by law, or where another legal basis permits it. Article 6(1)(c) GDPR applies to processing necessary to meet a legal obligation.

For internal handling, the details from the form are also sent as a notification to our connected responsible staff via Telegram. Telegram is a cloud service and processes notifications on its servers. You do not need a Telegram account as a customer. Provider information: https://telegram.org/privacy/eu

Personal data is kept for as long as needed for its purpose and is then deleted unless statutory retention duties or other lawful grounds require continued storage. This also applies to a valid deletion request or withdrawal of consent.

You may request information free of charge about your stored personal data, its origin, recipients and the purposes of processing. Subject to the legal conditions, you have rights to rectification, erasure and restriction of processing.

Where processing is based on your consent, you may withdraw it at any time for the future. This does not affect the lawfulness of processing before withdrawal. You may also complain to the competent data protection supervisory authority.

To exercise your rights, contact RESI using the contact details above.

Transmitting data over the internet, for example by email, can involve security vulnerabilities. Complete protection against access by third parties is not possible.